
SUSD No. 48 Governing Board Member

Facilities and Services Complaints
Pursuant to Policy KED and Regulation KED-R, citizens of the District who have complaints about District facilities or services may register such complaints with the site administrator using Form KED-E.*
REQUIRED INFORMATION CONCERNING COMPLAINT
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Name(s) of person(s) making the complaint.
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Whether the person(s) represents an individual or group.
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Whether the person(s) making the complaint has discussed the problem with the site administrator.
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A summary of the complaint and suggested solution.
PROCESSING OF COMPLAINT
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Level 1. The complaint shall be presented in writing, with a suggested solution, to the site administrator. Five (5) working days will be allowed for a reply.
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Level 2. If a satisfactory response is not received within five (5) working days, a copy of the complaint may be forwarded to the Superintendent, who will have ten (10) working days to reply.
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Level 3. If a satisfactory response is not received within ten (10) working days, a copy of the complaint may be forwarded to the Governing Board for its consideration. Consideration as to the disposition of the complaint will be given within thirty (30) days.
*If the matters of concern are eligibility and related procedures, procedural safeguards, or provision of a free and appropriate public education, the matter may be referred at any juncture in the procedure to the appropriate compliance coordinator.