Empty Gym Hall

Facilities and Services Complaints

Pursuant to Policy KED and Regulation KED-R, citizens of the District who have complaints about District facilities or services may register such complaints with the site administrator using Form KED-E.*

 

REQUIRED INFORMATION CONCERNING COMPLAINT

  • Name(s) of person(s) making the complaint.

  • Whether the person(s) represents an individual or group.

  • Whether the person(s) making the complaint has discussed the problem with the site administrator.

  • A summary of the complaint and suggested solution.

 

PROCESSING OF COMPLAINT

  • Level 1.  The complaint shall be presented in writing, with a suggested solution, to the site administrator. Five (5) working days will be allowed for a reply.

  • Level 2.  If a satisfactory response is not received within five (5) working days, a copy of the complaint may be forwarded to the Superintendent, who will have ten (10) working days to reply.

  • Level 3. If a satisfactory response is not received within ten (10) working days, a copy of the complaint may be forwarded to the Governing Board for its consideration. Consideration as to the disposition of the complaint will be given within thirty (30) days.

*If the matters of concern are eligibility and related procedures, procedural safeguards, or provision of a free and appropriate public education, the matter may be referred at any juncture in the procedure to the appropriate compliance coordinator.