Pursuant to Policy KED and Regulation KED-R, citizens of the District who have complaints about District facilities or services may register such complaints with the site administrator using Form KED-E.*

 

REQUIRED INFORMATION CONCERNING COMPLAINT

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• Name(s) of person(s) making the complaint.

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• Whether the person(s) represents an individual or group.

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• Whether the person(s) making the complaint has discussed the problem with the site administrator.

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• A summary of the complaint and suggested solution.

 

PROCESSING OF COMPLAINT

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• Level 1.  The complaint shall be presented in writing, with a suggested solution, to the site administrator. Five (5) working days will be allowed for a reply.

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• Level 2.  If a satisfactory response is not received within five (5) working days, a copy of the complaint may be forwarded to the Superintendent, who will have ten (10) working days to reply.

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• Level 3. If a satisfactory response is not received within ten (10) working days, a copy of the complaint may be forwarded to the Governing Board for its consideration. Consideration as to the disposition of the complaint will be given within thirty (30) days.

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*If the matters of concern are eligibility and related procedures, procedural safeguards, or provision of a free and appropriate public education, the matter may be referred at any juncture in the procedure to the appropriate compliance coordinator.